Payment & Refund Policy

This Payment & Refund Policy governs all payments, subscriptions, bookings, cancellations, refunds, and related financial transactions made with Eazyservices for doorstep waterless car wash and detailing services.

By purchasing, subscribing, booking, or using any service from Eazyservices, the customer agrees to this Policy in full.

1. Definitions

  • Company refers to Eazyservices.
  • Customer refers to any individual or entity purchasing or using services.
  • Subscription Plan refers to recurring service packages offered weekly or monthly.
  • One-Time Service refers to single-use service bookings.
  • Service Slot refers to the scheduled service timing allocated to the customer.
  • Platform refers to website, WhatsApp, mobile applications, payment links, social media, or any booking channel operated by Eazyservices.

2. Payment Terms

2.1 Advance Payment Requirement

All services are strictly prepaid unless otherwise approved in writing by Eazyservices.

Eazyservices reserves absolute rights to:

  • refuse service without payment,
  • suspend services for unpaid dues,
  • cancel bookings with pending balances.

No service shall commence until payment confirmation is received.

2.2 Accepted Payment Methods

Payments may be made through:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash (only if approved)
  • Payment Links
  • Third-party payment gateways

Customers are responsible for ensuring successful payment completion.

2.3 Subscription Billing

For subscription plans:

  • payment is collected in advance,
  • plans are valid only for the subscribed period,
  • unused washes do not automatically carry forward unless explicitly approved by Eazyservices.

Failure to renew on time may result in:

  • service interruption,
  • slot reassignment,
  • revised pricing upon renewal.

3. Pricing Rights

Eazyservices reserves unrestricted rights to:

  • modify pricing,
  • change subscription structures,
  • revise service charges,
  • introduce surge pricing,
  • discontinue offers or discounts,
    without prior notice.

Revised prices shall apply prospectively and not retroactively to already paid active plans.

4. Cancellation Policy

4.1 Customer Cancellation

Customers may request cancellation before service dispatch.

However:

  • repeated cancellations may lead to account restrictions,
  • last-minute cancellations waste operational resources and may attract cancellation charges.

4.2 Same-Day Cancellation Charges

If cancellation occurs after:

  • staff dispatch,
  • route allocation,
  • slot blocking,
  • or operational assignment,

Eazyservices may deduct:

  • staff allocation charges,
  • travel costs,
  • fuel expenses,
  • gateway fees,
  • administrative charges.

5. Refund Eligibility

Refunds are not automatic.

Refunds may be considered only under the following conditions:

  • duplicate payment,
  • payment received but service impossible due to operational failure solely attributable to Eazyservices,
  • accidental overcharge,
  • approved unresolved service disputes after internal review.

Refund approval remains solely at the discretion of Eazyservices.

6. Non-Refundable Situations

No refunds shall be issued for:

  • change of mind,
  • vehicle unavailability,
  • customer absence,
  • inaccessible parking,
  • society restrictions,
  • weather interruptions,
  • dissatisfaction without verifiable evidence,
  • partial usage of subscription,
  • expired subscription plans,
  • skipped services caused by customer,
  • delayed responses from customer,
  • refusal to cooperate during service,
  • minor subjective expectations regarding shine or finish.

Operational resources once allocated are considered consumed.

7. Subscription Refund Rules

7.1 Mid-Subscription Cancellation

If a customer cancels a subscription after activation:

  • completed services shall be charged at standard non-discounted rates,
  • operational costs shall be deducted,
  • remaining balance, if any, may be refunded partially.

Promotional pricing benefits become void once subscription is prematurely terminated.

7.2 No Refund After Major Consumption

No refund shall be issued once:

  • 50% or more services are consumed,
  • operational commitment has substantially commenced,
  • staff and scheduling costs have already been absorbed.

8. Service Complaints

Customers must report complaints:

  • within 24 hours of service completion,
  • with proper photos/videos wherever applicable.

Eazyservices reserves the right to:

  • inspect claims,
  • reject exaggerated or fraudulent complaints,
  • offer re-service instead of monetary refund.

Refunds shall not be the default remedy.

9. Failed or Disputed Payments

If any payment is:

  • reversed,
  • disputed,
  • charged back,
  • fraudulently challenged,

Eazyservices reserves the right to:

  • suspend services immediately,
  • recover dues legally,
  • blacklist customer accounts,
  • initiate recovery proceedings,
  • submit evidence to payment gateways or authorities.

Customers making false chargeback claims may be liable for legal costs and damages.

10. Processing Timeline

Approved refunds, if any, are generally processed within:

  • 7 to 15 business days,
    depending on banking and payment gateway timelines.

Eazyservices shall not be liable for:

  • banking delays,
  • gateway processing failures,
  • third-party settlement delays.

11. Force Majeure

Refunds shall not apply for interruptions caused by:

  • heavy rain,
  • floods,
  • riots,
  • strikes,
  • government restrictions,
  • fuel shortages,
  • natural disasters,
  • internet/payment outages,
  • events beyond reasonable operational control.

12. Fraud Prevention

Eazyservices reserves absolute rights to:

  • verify identity,
  • deny suspicious transactions,
  • block misuse of promotional offers,
  • cancel fraudulent bookings,
  • refuse high-risk customers.

Any abuse of refund systems may result in permanent suspension.

13. Limitation of Liability

Under no circumstances shall Eazyservices be liable for:

  • indirect losses,
  • resale value assumptions,
  • emotional dissatisfaction,
  • speculative damages,
  • incidental costs,
  • third-party claims.

Maximum liability, if proven, shall never exceed the actual amount paid for the disputed service.

14. Policy Modification

Eazyservices may modify this Policy at any time without prior notice.

Updated versions become effective immediately upon publication on official platforms.

Customers are responsible for reviewing the latest version periodically.

15. Contact Information

For billing, payment, or refund concerns, contact:

Eazyservices Support Team
Website: www.eazyservices.in
Email: info@eazyservices.in
Phone: +91-888-666-3616

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8886663616

If you have any question, feel free to contact us

info@eazyservices.in

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